A NSW Government website
Department of Customer Service

Helping you deliver great government services

Find the building blocks for creating user-centred digital services, as well as policy, tools and guidance

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Design Standards

Building great government services starts with solid foundations. Teams use the Design Standards to make and run effective services that meet customers needs.


Practical ways to help you adopt a human-centred design approach. Discover a collection of agile methodologies, tools, kits, journey maps, processes and guides unique to delivering NSW Government services.

Design System

The NSW Government Design System contains reusable design, HTML and CSS UI components that help you create consistent, user-focused customer experiences.

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